24/7 Customer Support in Web Hosting
We offer 24/7 billing, customer and technical support for our web hosting plans. Even if you are not our customer yet and you have some questions, we will assist you without delay and supply you with the necessary info, so as to give you a choice to make an informed decision when you buy a new website hosting account. We're available any time, including weekends and holidays, and we provide you with multiple ways of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we now have a couple of phone numbers worldwide, thus you will be able to call the one which is closer to you. The max response time for the email messages and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, so you can forget about waiting for a few days to receive support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you aquire a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and common questions. Our representatives will assist you to choose the best package or supply you with information about our servers, in order to verify if the system requirements for your sites are met. In case you are an existing client, you can also contact us through electronic mail or through our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We warrant that if you employ these two ways of communication, you'll receive a response within less than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the hosting services of other companies, even large ones, you will be able to compare the reply time as it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Every VPS server package that we offer features 24/7 customer and technical support, so in case you experience any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you can get in touch with us at any time, even weekends and holidays. For your benefit, we supply different means of communication - phone support with several local numbers worldwide, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters as it is easier to keep track of what's going on. The maximum guaranteed response time for all of the emails and tickets is one hour, however it hardly ever takes that long to receive support. When you obtain the Managed Services upgrade that we provide, our administrators will also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We know how important it is to get quick support in general, let alone if you operate a whole server, so each and every dedicated server that we supply includes 24/7 support with 1-hour response time guarantee regardless of the matter. The service is absolutely free for all problems with your server or the software that was installed from our administrators through the setup, so you're able to contact us as many times as you need, even during holidays. You can either open a support ticket from your billing section or you could send an e-mail, and the actual reply time for either of these rarely surpasses thirty minutes since we have administrators available 24-7-365. In case you need general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you can take advantage of our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to include to your server plan through the billing Control Panel.