A ticketing system is the most widely used means of communication that web hosting companies offer to their clients. It’s usually part of the billing account and is the most efficient way to tackle a problem that takes a certain period of time to investigate or that has to be escalated to an admin. In this way, all responses contributed by either party will be stored in the very same place in case someone else needs to work on the given issue and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts to perform a given procedure or to reach the hosting company’s technical support team. If you desire to manage a couple of domain names and each one of them is hosted in its very own account, you’ll have to use even more accounts simultaneously. Furthermore, it could take a significant period of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you’ll never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing your files or fine-tuning various account settings. The ticketing system is being closely monitored 24x7x365 by our technical support engineers and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to receive support. Unlike other providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and ask for info in regard to any technical or billing issue. Additionally, you can read a collection of educative articles, which will help you deal with the most commonly experienced problems yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was developed with one goal in mind – that you should be able to manage everything connected to your semi-dedicated account in a single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or experience an issue, you can contact our client service staff straight away without the need to sign in to a different admin dashboard. You can browse through your website files or check various settings in your account while you post a new ticket or read the response to an old one. In case you’ve got tons of tickets and you’d like to find a given one, you can resort to the smart search box, which is available in the Help section. We guarantee that you will obtain a reply within the hour irrespective of the nature of your enquiry or issue.