Integrated Ticketing System in Web Hosting
With a web hosting from our company, you’ll never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing your files or fine-tuning various account settings. The ticketing system is being closely monitored 24x7x365 by our technical support engineers and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to receive support. Unlike other providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and ask for info in regard to any technical or billing issue. Additionally, you can read a collection of educative articles, which will help you deal with the most commonly experienced problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was developed with one goal in mind – that you should be able to manage everything connected to your semi-dedicated account in a single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or experience an issue, you can contact our client service staff straight away without the need to sign in to a different admin dashboard. You can browse through your website files or check various settings in your account while you post a new ticket or read the response to an old one. In case you’ve got tons of tickets and you’d like to find a given one, you can resort to the smart search box, which is available in the Help section. We guarantee that you will obtain a reply within the hour irrespective of the nature of your enquiry or issue.