If you’ve ever got any inquiries with regards to the web hosting service in general or if you experience a problem with your websites, you will need to touch base with the web hosting provider’s help desk support team. It may not make a difference how soon they’ll answer when you have a question of a general nature, but a problem such as a messed up script update, for instance, may result in your site becoming broken or unreachable on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be inoperative. In case you offer services or goods online, any outage will affect your site in a bad way and you can lose existing or potential clients. Lots of web hosting providers, primarily resellers, reply to trouble tickets and emails within twenty four hours, but in the Internet space this is far too long, since clients will hardly ever come back to a site that’s not working correctly for long time periods.

One-Hour Response Guarantee in Web Hosting

Our web hosting plans feature a one-hour reply guarantee, so regardless of what query or issue you may have, we’ll always be there to assist you. The fact is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our tech support team reps will be at your disposal 24-7, even on national holidays and weekends, which means that you’ll receive quick assistance anytime you need it. We know just how precious time can be, so by the time we respond to your ticket or email, we will have explored the matter and, if we haven’t solved it, we’ll give you more info on what you have to do on your end, when the circumstances require this. With our support service, you can be certain that there will be somebody to help you out momentarily, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we are aware of just how critical it is to get well-timed help, we promise that you won’t ever need to wait for more than sixty minutes to get an answer to any trouble ticket that you submit from your semi-dedicated server CP. As a matter of fact, you’ll rarely need to wait for more than 20-30 minutes and this applies to any inquiry regardless of its nature – general, billing or technical. Moreover, our client and tech support team is available around the clock, which goes to say that even in case you submit a ticket during national holidays, you’ll always get an instant reply, which will contain the answer to a question, the solution to a complication or the info needed to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to waste a whole day hanging around waiting for a response like you would with many other web hosting companies.