There're lots of web hosting suppliers out there, still most of them are resellers who have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company over the phone. The level of support that you will have through this channel of communication will vary depending on the provider - some provide professional telephone support, many others offer common and customer support only since some matters are more time-consuming and it would be much easier to be resolved via a ticket, particularly if the situation has to be escalated. However, it is good to know that you can get in touch with your hosting supplier as there're numerous small issues that can be taken care of effortlessly and in a very timely manner with a telephone call, not mentioning that you're able to get additional information for the services even before you become a client.

Phone Support in Web Hosting

We know that being able to talk with a live consultant is rather important, so we have three support lines globally (USA, UK and Australia) and you will be able to reach us over the phone for fourteen hours a day. If you consider acquiring one of our web hosting plans, for example, you're able to give us a call and find more about our services before you order so as to be sure that we cover all of the system requirements for your websites. After your order, you'll be able to contact us about any sales or billing troubles you may experience, or receive any type of general or basic tech information that you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you can use our ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours a day as a part of the support services for each and every semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you may need to open a support ticket in case you experience such an issue, still for all general, billing or minor tech issues you can always call us and we will assist you right away so as to save you the time you will need to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your internet sites on our high-tech cloud platform or you will be able to receive any other general info about our semi-dedicated solutions. We now have local numbers in the USA, Great Britain and Australia along with an international number, so you will be able to call the one that is closer to your region.