Customer Support Channels
A 60–Minute Support Ticket Response Guarantee
All your help requests will be responded to in no more than sixty minutes after the trouble ticket or email has been received. If your issue needs further assistance from a system administrator, we’ll forward the ticket or the email to the person on duty, without delay and we will leave a comment to let you know that more time will be required for finding the best solution. If you order the Managed Servers package, any of the server management tasks included there will be executed whenever you decide.
A Top–Quality Client Support Service
Our tech support team will be available to you 24–7–365 should you require help with our Web Site Control Panel or with any of the apps that we install for you on the dedicated server. What is more if you need help tackling all the routine admin tasks on your dedicated hosting server, you can order the Managed Servers package, which includes data backup hard drive space, Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
Our Web Site Control Panel has been preinstalled for every dedicated web hosting plan. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on how to use it. The majority of help articles in addition video versions which show all the operations that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each Web Site Control Panel section.