Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • The Help Center incorporated into our Web Site Control Panel offers a selection of help articles and frequently asked questions. Aimed towards resolving any common problem that you might possibly come across, they are written by our support team of experienced technicians.

  • Top quality support service
  • Tutorial Videos

  • We have prepared a selection of instructional video tutorials that visually demonstrate how you can tackle a common issue connected with your web hosting plans account. You can find the how–to videos in the Help Center.

  • Intuitive help center
  • A 60–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 support service and feature a 1–hour support ticket response time guarantee. Our expert support engineers will be available to you 24–7–365 and will solve any problem that you may possibly stumble upon within less than 60 minutes after the trouble ticket submission. In most instances, a response will be given to you within 20 minutes.